Bridgestone Americas, Inc.

  • IT INFRAESTRUCTURE OPERATIONS MANAGER FOR LATIN AMERICA

    Fecha de publicación 1 week ago(17/5/2018 5:57 PM)
    Número de requisición
    2018-133332
    # de vacantes
    1
    Categoría
    SSC
  • Descripción de la Compañía

    Costa Rica, BAS Shared Services Center is the U.S. subsidiary of Bridgestone Corporation, the world’s largest tire and Rubber Company. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle original equipment manufacturers, and those in the agricultural, forestry and mining industries. The companies are also engaged in retreading operations throughout the Western Hemisphere and produce air springs, roofing materials, and industrial fibers and textiles. The Bridgestone Americas family of companies also operates the world’s largest chain of automotive tire and service centers. Guided by its One Team, One Planet message, the company is dedicated to achieving a positive environmental impact in all of the communities it calls home.

     

     

     

    Responsabilidades

    DESCRIPTION:

    Lead, coordinate and manage the regional infrastructure platform and teams, ensuring the continuity of business processes / functions, through timely monitoring, incident/problem management and metrics definition/follow up in order to provide a stable operation of all systems and services under its area of responsibility, providing high quality of services to USA and LATAM.

     

    DUTIES & RESPONSIBILITIES:

    • Manage and lead regional networking, sysadmin, basis and AS400 support team thru the correct administration and operation of corporate networks, datacenter equipments and regional platforms in compliance with Bridgestone policies to provide a stable and resilient technological foundation.
    • Provide services to LATAM - USA for infrastructure operations processes acting as a technical lead and a liaison between the regional teams that reports to the position and the local/regional/americas operations teams to keep a high level of services availability.
    • Manage and lead all incident, event, problem, and change management activities within IT organization thru the correct monitoring of the techological platform as well as the discipline on patching updates, firmware updates, backups, antivirus and vulnerability assessments in order to offer a high level of availability.
    • Define and implement operation standards according the market best practices. Assure within the team that those practices are being followed in a correct timely manner and act if the is any deviation.
    • Manage and lead the monitoring team that provides services to LATAM and USA, escalate according the urgency and preventively work on capacity management processes to prepare the platform for future implementations.
    • Design and implement the capacity management process in LATAM, working with operations and projects team and define the technological roadmap in a common effort with corporate architecture in order to prepare and keep updated the technological platform.
    • Support the production release management process by managing and participating in deployments and any necessary production tests on the platforms that administrates for LATAM and USA.
    • Provide off-hours client support as a participant in the operations team on-call rotation during the constant monitoring of the platform, lead the escalation processes until incident completion to assure services availability.
    • Lead and manage the migration of operation infrastructure processes from LATAM and USA to a shared service location, assuring the continuity of the infrastruture operations and minimizing down times.
    • Define and implement OLAs and SLAs, as well as monitor the compliance of operations metrics, report on those KPIs and communicate to the Bridgestone IT (LATAM and USA) performance results.
    • Define, implement and manage the daily operations task, preventive maintenance routines, daily operations meetings procedures and preventive controls to assure high level of platform availability.

    Cualidades

    QUALIFICATIONS/REQUIREMENTS:

    • Bachelor Degree in Computer Science or similar.
    • 7-10 years of experience in a complex, global IT organization role
    • 3-5 years of experience managing infrastructure teams
    • In-depth understanding and experience with ITIL framework and ITSM best practices, specifically Release and Change Management and Configuration Management.
    • Experience integrating acquired companies into the standard infrastructure and operation
    • 3 to 5+ years of lead ITSM work experience and process management.
    • Bilingue spanish-English (Advance-B2+)

     

    SKILL/KNOWLEDGE:

    • Knowledge in SAP BASIS, Oracle y AIX SO, Active Directory, Group Policy, Exchange, SharePoint, SQL Mgmt, MS Clustering, ISA/TMG, DRP WebEx, IIS, DNS, DHCP, WINS, Citrix, Antivirus, Vmware, backup y recovery.
    • Proficiency with Windows, VMware, storage systems, data networks, voice networks and cloud technologies
    • Proven record of building high performing teams
    • Strong techinical skills (above requirements)
    • Strong attention to detail and customer service orientation
    • Excellent verbal, written and presentation skills
    • Excellent interpersonal skills with the ability to work collaboratively and build and maintain effective working relationships with all levels of peers, management, and internal customers
    • Excellent organizational and time management skills, with the ability to deliver commitments while juggling multiple projects and priorities.
    • Ability to work effectively under deadline pressures, and adjust quickly and effectively to changing priorities.

    Opciones para su solicitud

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