Costa Rica, BAS Shared Services Center is the U.S. subsidiary of Bridgestone Corporation, the world’s largest tire and Rubber Company. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle original equipment manufacturers, and those in the agricultural, forestry and mining industries. The companies are also engaged in retreading operations throughout the Western Hemisphere and produce air springs, roofing materials, and industrial fibers and textiles. The Bridgestone Americas family of companies also operates the world’s largest chain of automotive tire and service centers. Guided by its One Team, One Planet message, the company is dedicated to achieving a positive environmental impact in all of the communities it calls home.
The IT Service Manager is responsible for managing client relationships and expectations along with ensuring the delivery of IT solutions. Enforce standards, policies and controls in a manner that provides innovative solutions while maintaining compliance and minimizing impact. The ITSM will develop and monitor SLAs, KPIs and other metrics to ensure success of the program and that client needs are met .Leads the ITSM processes implementation, execution and continuous improvement within the organization. Takes care of processes and metrics standardization and reporting.
DUTIES & RESPONSIBILITIES: