About Bridgestone 

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

At Bridgestone, you are always Free to Be

We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.

So, show us what you are made of, because who you are is what we need.

Provide best in class support to Bridgestone Teammates based in Canada and Latinamerica with HR related inquiries such as Payroll, Benefits, Time & Attendance and others through multiple channels like live chat, case and phone, by providing accurate resolution or assigning case as needed, accomplish internal key performance indicators.

- Operate with a volume interactions via live chat, case and phone conversations, often simultaneously.
- Validate customer's inquiry to determine best course of action.
- Follow case management and security guidelines.
- Interpret customer's need to resolve properly.
- Register interaction in case management system accordingly.
- Secure confidential information.
- Issue process documentation.

Education
Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field from an accredited university.
Ongoing studies or equivalent experience are also accepted.

Experience
Proven experience in customer support within the Human Resources field.
At least 6 months of experience in case/ticket management, troubleshooting, and customer service.

Technical Knowledge
Proficiency in SAP HCM systems.
Experience with ticket management platforms such as ServiceNow.
Knowledge of phone technologies.

Languages
English level B2 or B2+ (Advanced).

What we offer

At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations.

Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”. We offer you more than just competitive payment; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.